You can fix many issues by performing a hard or factory reset of your NOW TV Box, Smart Box or Smart Stick. This will return the device to its default factory settings.
We also recommend you do this for security reasons if you've used your Box or Smart Stick and you then want to pass it on to a friend, or sell it.
You can do a hard reset in your device settings, or using the button or hole on your device.
Keep in mind You'll need to set up your device again after doing a factory reset. Follow the onscreen instructions to do this, ensuring that when you see a code and you're asked to go to NOWTV.com/tv to enter it, you type this address directly into your browser (rather than a search engine), checking that the URL doesn't auto-correct and send you to NOWTV.com instead.