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JaneS70
Advocate

Repeated request for PIN

Whilst watching supranos and boardwalk empire I am constantly asked to enter PIN number every 5 minutes. I have parental controls disabled so don’t understand what I going on. Anyone help? Thanks 

4 Replies
gavs82008
Legend 5
Legend 5

@JaneS70 

Is this live or on demand?

If it’s live TV then it’s a requirement by Ofcom to have a PIN on certain live channels.

FYI that I do not work for NOW, just a NOW customer trying to help
JaneS70
Advocate

On demand and it’s every 5 minutes through the programme 

gavs82008
Legend 5
Legend 5

@JaneS70 

Have you made sure the stick is fully updated?

Unplugged it along with your router for a few minutes.

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@JaneS70 @schnapps 

Bit of a long shot, but this might be related to the current screensaver problem:-

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/Now-bouncing-around-black-screen-periodically...

Try disabling your screensaver, and see if it helps.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.