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Plshelpme
Advocate

Remote won’t pair to stick

Remote won’t pair to the tv stick. The green light just keeps flashing. It has previously been paired but won’t connect and I can’t do anything until it’s paired. 

6 Replies
gavs82008
Legend 5
Legend 5

@Plshelpme 

These links might be of some help. 

https://help.nowtv.com/article/how-to-pair-your-smart-remote

 

https://help.nowtv.com/article/remote-control-troubleshooting

 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Hi I’ve tried everything and it won’t pair was working all week now won’t,  I’ve changed the batteries and just flashes and still not working 

followed the pairing advice still nothing

 

Soapybubbles
Advocate

I’ve got exactly the same problem and it’s infuriating. I had a black screen so I reset the stick now I’m stuck on the pairing screen. My remote which was already previously paired has new batteries, the green light is flashing but is otherwise completely unresponsive and the screen is stuck on “Pair your remote”. I’ve downloaded the Roku remote app as some others have suggested but it can’t even find the device. Three days til Christmas and I’m really not happy. 

gavs82008
Legend 5
Legend 5

@Soapybubbles 

This link might help (hopefully!)

 

https://help.nowtv.com/article/remote-control-troubleshooting

 

FYI that I do not work for NOW, just a NOW customer trying to help
Soapybubbles
Advocate

Thanks, I do appreciate the suggestion but I’d already read every thread and followed every link I could find online before I posted. Nothing worked, the remote still flashed as though it was paired but the screen stayed on the pairing instructions page and would not move forward. In the end, I put the stick into a different hdmi port and finally got a result. No idea why it decided it didn’t like the hdmi port it had happily been in for a couple of years but there you are. I had to start from scratch as the stick had been reset but the remote paired and finally all was well. I’d still love to know what caused the black screen in the first place because I don’t expect my NowTV stick to just randomly stop working and I also don’t know why a reset would cause this weird pairing/freezing problem - and how does swapping the hdmi fix it? I’m truly curious... 🧐 

gavs82008
Legend 5
Legend 5

@Soapybubbles 

Glad you got it resolved in the end. 
Some folk don’t bother reading any other posts in most threads, so it’s good to hear that your not one of those people! Haha

 

Seriously though, it’s hard to tell. What I’ve noticed with the Stick is that it’s very temperamental. Often overheats unless it’s plugged into the TV USB so it turns off when the TV is off.


So it’s very likely that a simple thing like switching HDMI ports will sort it out!  

FYI that I do not work for NOW, just a NOW customer trying to help