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Anonymous User
Not applicable

Remote pairing…. Please help

Ok so we have a now tv stick and due to my tv being an older model it recently was removed from being able to stream now tv, so I’ve borrowed my daughters from her tv as she much prefers to watch tv on her phone. I’ve tried everything hard re set, replacing the batteries, changing the USB port, re setting my router and the remote still isn’t pairing… how can it work on a tv (much older than mine and a matter of metres away) and not on mine it’s driving me crazy, it will switch my tv on and control the volume but can’t get past the pairing remote screen?

31 REPLIES 31
RoyB
Legend

@Anonymous User 

And you are doing this?

https://help.nowtv.com/article/how-to-pair-your-smart-remote

 

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

Oh yes I’ve done that multiple times