Payment for football match and was not able to watch it

[Anonymous User]

I  have just paid £11..99 for the football package and it would not work on my TV and my Laptop.   Who do i contact for a refund.

[gavs82008]

@Anonymous User 

The day membership stays on your account for 12+ months. So if you don’t want a refund you can activate it for the next time you intend to use it.

To activate a day membership your best to use your mobile app to kick start the membership. Then switch to the appropriate device.

If you still wish a refund, you’ll need to jump onto live chat and speak with staff. Just make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint