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Anonymous User
Not applicable

Payment for football match and was not able to watch it

I  have just paid £11..99 for the football package and it would not work on my TV and my Laptop.   Who do i contact for a refund.

Legend 5
Legend 5

@Anonymous User 

The day membership stays on your account for 12+ months. So if you don’t want a refund you can activate it for the next time you intend to use it.

To activate a day membership your best to use your mobile app to kick start the membership. Then switch to the appropriate device.

If you still wish a refund, you’ll need to jump onto live chat and speak with staff. Just make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.

FYI that I do not work for NOW, just a NOW customer trying to help