12-02-2020 22:20
Movies are asking for my parental pin, even rated U or PG. it then says my pin is incorrect which it isn’t. I can’t watch anything. I have tried to change this and also turn it off, but it keeps doing the same. Help!
14-02-2020 10:46
@Anonymous User
Hello Vicki this article will help you further with this issue https://help.nowtv.com/article/change-payment-pin-parental-pin-settings
20-02-2020 11:40 - edited 20-02-2020 11:41
Hi @Anonymous User
Thanks for this. Unfortunately turning off the parental pin does not work. Nor does changing the parental pin. when watching a movie, I continue to be prompted to enter a parental pin and when I enter this it says it is incorrect.
Unfortunately if this persists I will have to cancel this service as I am not benefitting from it.
Many thanks.
20-02-2020 11:50
@Anonymous User @Anonymous User
Hi Vicki
Just bouncing by when I saw your problem, and I thought that you might have a second Now TV account you might be using, which would explain why your amendments are not working.
I'm probably wrong but it won't hurt to check.
Just another customer.
UK Bob