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Anonymous User
Not applicable

‎03-10-2019 16:42

Order not arriving

Can anyone help my stick stopped working so I bought a new one 6 days ago, it said it would send me a email with a tracking number when it’s ready to dispatch but I haven’t got one and I can’t find an email for anyone I can talk to who works there as I am unable to use the phone, the money has been taken from my account for the stick and I got a confirmation email

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1 REPLY 1
schnapps
Legend 5
Legend 5

‎03-10-2019 16:54

Hi @Anonymous User 

 

Anything mentioned in either the My Account > Orders & Appointments or Message Centre whilst logged in on here about the scheduled despatch date ?

 

According to this link article NowTV state 5 Working Days to allow shipment of their NowTV stick or boxes.

 

https://help.nowtv.com/article/when-will-i-get-my-now-tv-order 

 

If you need to contact NowTV live chat open the above link and have a read of it and under the sub heading "Why i haven't received an email confirmation" click on the green "let us know" link to reach their live chat service.

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