05-05-2022 18:36
Ordered in England 2nd April. Nothing arrived and impossible to contact anyone to find out when I will get it. Any ideas what to do?
wrote letter to 2 Directors but no reply. Cannot make human contact.
05-05-2022 18:40
I have no idea who you ordered from, but it certainly wasn't from NOW as they have not been supplying sticks directly for some time. If it was a third-party seller you need to pursue it with them.
05-05-2022 18:55
@Anonymous User
As mentioned by @redchiz1 NOW don’t sell their sticks anymore on the website. So can you elaborate where you ordered the device?
05-05-2022 19:20
05-05-2022 19:27 - edited 05-05-2022 19:31
Hi @Anonymous User
That's strange, NOW website in the UK haven't advertised for well over six months with regards to the NOW Stick.
You could have still ordered a NOW Stick up until recently on the NOW Republic of Ireland website but this would only be relevant to Republic of Ireland customers.
Best to get back onto NOW live chat.
05-05-2022 19:31 - edited 05-05-2022 19:33
Good shout @schnapps it looks to still be available in Ireland:
https://www.nowtv.com/ie/smart-tv-stick
Is that where you ordered @Anonymous User?
13-05-2022 7:27
Payment appears as Now Tv London on credit card statement. Wrote to three board members but no reply. They did email recently which I answered but still no reply, no name or other contact details.
13-05-2022 12:35
@Anonymous User
While waiting for the refund, order an Amazon Firestick or a Roku Express or Roku Stick, according to which best meets your needs, and you can start watching straight away,
Now is not going to be able to send you a new, working, Now Stick for UK usage.
In the meantime, though, can you give the exact link of where you ordered it from, in case there is a loophole that needs to be plugged?
13-05-2022 15:42
I don’t know if I will get a refund as they do not communicate. Don’t know what the link was but will search. Reason for stick was to watch Sky sports occasionally but likely now just get the full full Sky package through dish as I doubt any future service problems with Now TV would be dealt with.
They cannot be defended, one email asked for my phone number which I gave but no call.More interest from this community area but thanks for advice. Will now look for that link.
13-05-2022 16:38
@Anonymous User
You don’t need a NOW stick to watch Sky sports on NOW.
Any of the devices listed in this link will do, or as @RoyB pointed out you can watch NOW on an Amazon fire stick or Roku stick.
https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now