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Anonymous User
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NowTV Stick software update

Just bought a Now TV Stick, after getting through the WiFi setup stages, then prompted for an update, which happened quickly.  Although now stuck on the restarting box, with the arrow just going round

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Andy
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Legend 5

Re: NowTV Stick software update

@Anonymous User

 

Welcome to the forum. You may already be sorted by now but if the stick is stuck on the update try removing the USB power cable for a few seconds then connecting up and trying again.

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Andy
Legend 5
Legend 5

Re: NowTV Stick software update

@Anonymous User

 

Welcome to the forum. You may already be sorted by now but if the stick is stuck on the update try removing the USB power cable for a few seconds then connecting up and trying again.

View solution in original post

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Anonymous User
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Re: NowTV Stick software update

Take a look at this thread. I experienced the same symptoms and resolved it with a bit of perseverance

https://community.nowtv.com/t5/NOW-TV-Stick/Setup-sticking/m-p/459539#M175
Anonymous User
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Re: NowTV Stick software update

Just bought a Stick from Currys but there is no voucher code in box. Have connected the stick to our Panasonic TV and power but NOTHING.

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Anonymous User
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Re: NowTV Stick software update

I had the same problem as was about to send the stick back when I read that someone suggested setting up the device by tethering to a mobile then change network setting once setup - hey presto - that worked!

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UKTVPlayapp
Expert

Re: NowTV Stick software update

I have just updated my now tv smart box with Freeview to version 9.4.3 beta 4079. Can anyone notice any new features or it a bug fix.

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gavs82008
Legend 5
Legend 5

Re: NowTV Stick software update

@UKTVPlayapp 

Best way to get confirmation is to send customer support an email, using the address to the below picture.

4319116D-BE80-41BD-A42E-291CA760ED14.jpeg


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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UKTVPlayapp
Expert

Re: NowTV Stick software update

At 17.38 I updated my now Freeview box to version 9.4.3 beta 4094. I am taking this is a bug fixer. So far I am seen an improvement on the last version for me it run a bit smoother in now app.