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Mark44stfc
Advocate

NowTV Stick buffering

Hi All,

 

I have a NowTV stick which i have had for a couple of years now. It has been well used being our main entertainment device but over the past month or so we have been getting an increasing buffering on it.

 

I know that it isn't the broadband as we are getting 250mbps and all other devices are working extremely efficiently (including netflix which is built into the TV itself) so I can only conclude that the NowTV stick is old and running into issues.

 

Has anyone experienced this? is it expected?

 

I am paying for Sports/Movies/Entertainment and have done so consistently for 2 years so a bit perplexed to have to buy a new device on top of that.

 

Keen to hear others thoughts or anyone who has had similar experiences

 

Mark

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gavs82008
Legend 5
Legend 5

Re: NowTV Stick buffering

@Mark44stfc 

Do you happen to know which Wi-fi channel your connected to with the stick? 

Is it 2.4ghz or 5ghz?

 

Have you tried unplugging your router? 

Doing a factory reset to the stick?

https://help.nowtv.com/article/hard-factory-reset-now-box-stick


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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