@Anonymous User No worries, wasn't sure if by reset you just meant you'd unplugged it. Have you connected the USB cable to the power supply, as it's possible it can't draw sufficient power if just connected to a USB port on the TV. Might also be worth just trying it on a different TV in the house. Otherwise I'd suggest popping onto live chat to see what they suggest and possibly look at a replacement. You can get to live chat from the Contact Us page
https://help.nowtv.com/get-in-touch
(expand the Anything Else section at the bottom for options)
Unfortunately there are issues with long wait times on live chat at the moment, so you may need to try later. I'll also tag @Tony-D from the NOW TV Team as he might be able to respond to you direct on here (not sure when he is around tho).
