Now tv stick cant play movies

[Jane]

When trying to play a film it loads the adverts then freezes  and the messagecm says

That didnt work go back

Checked my fire stick and that workes perfectly so it's not my internet.

Been at it 2 days now why can't u just speak to someone.

Any ideas people 

[schnapps]

Hi @Jane 

NOW Twitter have tweeted there are aware of this problem and are trying to get it fixed ASAP.

A lot of customers have reported this over on NOW Help Twitter page.

[Jane]

Aww thanks for that. I knew it wasn't my Internet.

So if its a fault atvthere end no point in trying to sort it 

Thank you 

[schnapps]

Hi @Jane 

Yep it's NOW end and there is little you can do but wait.

You could try other playback devices if you have them, but what i have read over on the NOW Twitter Help page it's affecting a lot of NOW platforms.

If you use Twitter or Facebook then keep an eye out on the NOW page for any updates on their progress.