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Jessica
Advocate
‎12-01-2022 9:19

Now tv remote

I have been through several now tv remotes in my time none of them last long enough so I have been using the roku remote control on my phone but I have changed wi fi and now the roku remote on my phone won’t connect what can I do

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1 Reply
RoyB
Legend
‎12-01-2022 9:37

@Jessica 

 

Wont connect to what?

 

Your WiFi, or the Now stick/box/app?

 

And which is it you are trying to connect to?

 

And when you say changed your WiFi, how exactly?

 

It is possible to get into a situation where only a physical remote will suffice, but normally only when you have hard reset the Now device.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.
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