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Anonymous User
Not applicable

Now tv not working

All I get on my tv is a spinning blue circle works okay on my iPhone but not the tv tried uninstalling unplugging switching wi go on and off and nothing works ... no helpline could anyone out there help at all before I just cancel everything as losing the will with Now tv 

3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

What's the internet speed signal like where the NOW Stick is located behind the television ?

 

Have you tried a different WiFi channel on your Router with the NOW Stick and if you have a dual band Router, then try both 2.4ghz & 5ghz with the NOW Stick.

 

The problem with the NOW Stick is that it's tucked behind the television and effects the WiFi reception.

 

Some people have had success using a HDMI fly lead extender adapter (like whats supplied with a Amazon Fire Stick) when it comes to buffering.

 

Are you using the supplied power adapter plug that came with the NOW Stick or power from the USB port on your television ?

 

Don't know if anything in this linked guide helps or not, where it seems you have done the majority of them.

 

https://help.nowtv.com/article/troubleshooting-now-box-stick 

 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Forgot to mention, that NOW live chat would be your best method of reaching out to NOW or alternatively use the web form to drop them a message (both communication methods on the link page below).

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

 

Unfortunately there is no telephone helpline for TV customers (only NOW Broadband customers have access to a telephone helpline for Broadband & Phone related problems).

 

 

Anonymous User
Not applicable
Thanks all other channels like prime are working just now tv that’s being a pain will try the links thank you 😊