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gavs82008
Legend 5
Legend 5

Re: Now tv constantly restarting

@Natollie 

Is it possible you could try testing with your phone data as a hot spot?

 

Head onto live chat to report the fault. Just make sure to click "chat online".

https://help.nowtv.com/article/how-to-submit-a-complaint

 

You could also send an email to customer support with videos/pictures if you think it will help, address in the below picture. 

gavs82008_0-1629452257862.jpeg

 

 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
twiglet474
Scholar

Re: Now tv constantly restarting

Thank you for this, I dont know what else to try, I've tried changing cables also now and it still hasn't fixed it. Driving me mad. 

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RoyB
Legend 5
Legend 5

Re: Now tv constantly restarting

@twiglet474 

 

How hot to the touch is the stick?


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twiglet474
Scholar

Re: Now tv constantly restarting

A little but no more than its always been.

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Natollie
Advocate

Re: Now tv constantly restarting

@gavs82008 it doesn’t appear to be a WiFi issue as I tried my phone data. It’s let me watch 45 minutes of a film on Netflix through the stick, but won’t let me watch more than 5 minutes of the channel 4 app. I’m going to try the live chat…thanks for the link 

twiglet474
Scholar

Re: Now tv constantly restarting

Let me know if they help at all because mine is the same. 

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Ella
Advocate

Re: Now tv constantly restarting

Mines been doing the same and now my broadband with them is completely down and can’t get hold of anyone online or on the phone

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