cancel
Showing results for 
Search instead for 
Did you mean: 
schnapps
Legend 5
Legend 5

Re: Now tv boost not working.

Hi @Anonymous User 

 

Glad you got it sorted, enjoy 👍.

0 Thanks
Reply
RoyB
Legend 5
Legend 5

Re: Now tv boost not working.

@Anonymous User @schnapps 

 

And probably @everybody else, as I think there is a problem here.

 

I ordered my Boost pass on my iPad. Pleased I could do this, even though the iPad version of NowTV doesn’t support the Boost processing. 


First, I went into our HD 32in M5520, with the NowTV app on the attached Stick, and started S1E1 of Succession. It came up as HD and 5.1, and there was video (which I felt took a little longer than before to appear, perhaps due to starting a stream enhanced from what it used to be) but no audio.

 

So I went to My Account, where there was a Settings button beside the Boost Pass entry, and saw it was set to 5.1. recalling some of the earlier messages in this thread, I went into the Settings option in the Stick menu, and toggled the audio settings to Automatic.

 

After that, the sound came back, and all was well.

 

I’ve just fired up the JS9000, the NowTV app in the Smart Hub, and that was still running at 720p with stereo; both video and audio present, but unchanged from before.

 

Went to My Account, and there was the Boost Pass, but with no button beside it to change anything (Bug 1).

 

So I signed out, as per @Anonymous User , and signed in again. tried ion (that’s Succession without success) - still 720p, stereo. (Worth a try, but not entirely unexpected, so I’m not calling Bug here).

 

But now My Account/Boost Pass did have the button, set to stereo still, so I toggled it to 5.1 Surround Sound, and voila! Succession now showed the entries for HD and 5.1, and was playing both.

 

The Settings button on the Boost Pass is now a fixture; in case I want to toggle back to stereo, I guess, Which I tried; nice big banner to tell me what I had done, but when I went back to Succession, it was still showing HD and 5.1. But my sound bar was no longer showing the illuminated  ‘SUR.’ that it had when Settings was 5.1.

 

So is NowTV getting the HD/5.1 copy here, as the flags indicate, but busting the sound back to stereo, or what? If so, though, it is misleading to show the 5.1 flag on the screen; and this is Bug 2 maybe.

 

Switching to NowTV on my Roku Streaming Stick+, the Settings button on the NowTV Boost does appear, and come up selected, but it says ‘Settings’ in off-white on brilliant white; you have to squint to be sure it is there at all. Bug 3.

 

Going to Succession, again, without touching that button, the screen shows HD and 5,1, but the soundbar doesn’t light up its SUR. indicator.  Going back to the button, it tells us we are in Stereo, but we must go to Home>Settings>Audio to change this; we can’t do it in the button.

 

But there, it’s already set for Audio Mode Auto and HDMI Auto detect. Which is detecting Dolby Digital, DTS.

 

But still no SUR. when I go back to Succession, and no sound either.

 

So it’s back to Auto, which says it’s Dolby Digital, DTS, so we can watch stuff. But it doesn’t light up SUR.

 

So that’s where I’ve got to. Now I need to go and lie down in a darkened room and read the soundbar manual. But it’s defeated me so far.

 

And it shouldn’t be this hard 😢

 


If my posting answered your question, please click ‘Accept Answer’ on it
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
0 Thanks
Reply
schnapps
Legend 5
Legend 5

Re: Now tv boost not working.

Hi @RoyB 

 

On your Roku Stick Plus Audio settings did you try Dolby only or Dolby Plus only instead of the combined Dolby / DTS mode ?

 

I have just signed up to the Boost Pass myself, where sometime through the course of tonight i am going to test my Roku Stick Plus with the HD Boost Pass on the AV Receiver in the back Cinema Room.

 

It will be an interesting test, where i can compare the NowTV HD picture quality against Netflix HD and Amazon HD on a 92" projector screen and 5 .1 surround sound on my Pioneer AV Receiver and 5.1 speaker /sub setup.

 

Watching HD Boost on my 50" Panasonic 4K TV the most noticeable significant improvement is the 50fps playback on Sky Sports Main Event & Premier League which i was expecting to be honest (more than the bump from 720p to 1080p).

 

The other Sky Sports channels even with the bump to 1080p hasn't improved much has a viewing experience over 720p where the 25fps is still spoiling it for me.

 

Let's hope NowTV can update the other Sky Sports Channels to 50fps sooner than later, then i will gladly buy a Sports Pass on a more regular basis.

0 Thanks
Reply
schnapps
Legend 5
Legend 5

Re: Now tv boost not working.

Hi @RoyB 

 

My Roku Stick Plus immediately detected Dolby Digital Plus when watching a HD 5.1 surround sound movie on NowTV with the Boost Pass, which was confirmed on the AV Receiver digital display panel.

 

The audio settings on my Roku Stick Plus was all set to Auto.

 

Must admit the picture quality on HD was pretty good and the DD+ sound was excellent using my go to reference movie Oblivion which excels in both PQ & SQ.

 

Finally i can now watch the Blockbuster movies that i have been holding off on my NowTV Cinema Pass in my Home Cinema setup 😊.

0 Thanks
Reply
RoyB
Legend 5
Legend 5

Re: Now tv boost not working.

@schnapps 

 

I’ve got a bad cold, so I am not on top form at the moment 🤧

 

I saw your link to which of Dolby Digital, Dolby Digital Plus and DTS I should use.

 

Getting the app on the TV working was easy, I think, because it isn’t going to offer anything the TV can’t handle, and the Yamaha DSP2500 seems to be able to handle anything, from reading the manual in bed last night, with a nice Lemsip instead of my usual Viognier.

 

But I have no clear idea of what the Roku Stick is doing in this area; whether it is just telling me what it can do, or whether it has negotiated with the TV and is showing me what the two can do together, or what. But I think Auto/Auto ought to work, as it does for you, and it doesn’t for me

 

I’m happy with the app for now though, as we get the full benefit of the Boost through it.

 

I’ll return to the Roku Stick when I’m better 🤒 Also a few of the things I’ve found the soundbar can do that I’ve never played with.


If my posting answered your question, please click ‘Accept Answer’ on it
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
0 Thanks
Reply
Anonymous User
Not applicable

Re: Now tv boost not working.

I have a black nowtv box with blue writing on it and Iv activated the boost pass but non of the movies are showing as hd. Is there a reason for this or am I missing something 

0 Thanks
Reply
RoyB
Legend 5
Legend 5

Re: Now tv boost not working.

@Anonymous User 

 

Try signing out of NowTV on the device and signing in again.

 

I, like others, had to do this in one case.


If my posting answered your question, please click ‘Accept Answer’ on it
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
0 Thanks
Reply
Anonymous User
Not applicable

Re: Now tv boost not working.

Perfect. Thank you. 

schnapps
Legend 5
Legend 5

Re: Now tv boost not working.

Hi @RoyB 

 

Get well soon.

 

I always seem to get a touch of the Man Flu during the festive holiday period and it spoils my Christmas 😠.

0 Thanks
Reply
Herbert1
Advocate

Re: Now tv boost not working.

When you watch the sky sports channels with the boost should the sky channel logo in the top corner of the screen show that it is the hd channel?

0 Thanks
Reply