Hi @Anonymous User
When you go to My Account > Passes & Vouchers whilst logged in on here does it show you have started the 7 day Boost Trial and on the same page does it also show your cinema and entertainment passes are active ?
Also i am assuming your entertainment & movies passes are not part of a Vodafone deal ?
Apart from that, i can only suggest try signing out of the NowTV App on your television, then temporary unplugging the power to the TV for say a minute, then restart the television and log back into the App with your account details that you double checked on here.
If that doesn't work perhaps a fresh install of the NowTV App on your Samsung Smart TV.
Otherwise see if a Samsung Samsung TV owner can come along and offer you some assistance or try NowTV live chat.
Because i don't own a Samsung TV i don't know what the 7830 figure equates too, where NowTV are quoting somewhere around 12 Mbps to use their Boost Pass service.
i am guessing none of the new movies such has Captain Marvel is showing the HD 5.1 symbol next too it.
Also i haven't got a Boost Pass my end to check.
I think 7830 streaming quality is full HD as normally it shows 4830. This morning I signed out of the app on TV as suggested. When I signed back in the account menu had a settings option next to the Now TV Boost active pass. In these settings i could choose between stereo and surround sound.
Went to my watchlist on now there is plenty of Full HD and 5.1
So it seems signing out then back in solved the problem
Thanks for your help.
Try signing out of NowTV on the device and signing in again.
I, like others, had to do this in one case.
Hi @Anonymous User
I am guessing the 3 month offer is not a Mobile Sports Pass where the Boost pass doesn't work.
With a Mobile Sports Pass you are only entitled to five Sky Sports Channels (see above link).
If you have a full blown Sports Pass (not Mobile).
Then on your main playback device such has a NowTV Box / Stick, Games Console, LG or Samsung Smart TV, sign out of the NowTV App and sign back in again to trigger the Boost Pass.