22-11-2019 20:01
Just signed up to the Boost free trial but nothing is showing up as 1080p or 5.1 on tv or phone app.
Solved! Go to Solution.
22-11-2019 20:58 - edited 22-11-2019 21:07
Hi @Anonymous User
When you go to My Account > Passes & Vouchers whilst logged in on here does it show you have started the 7 day Boost Trial and on the same page does it also show your cinema and entertainment passes are active ?
Also i am assuming your entertainment & movies passes are not part of a Vodafone deal ?
Apart from that, i can only suggest try signing out of the NowTV App on your television, then temporary unplugging the power to the TV for say a minute, then restart the television and log back into the App with your account details that you double checked on here.
If that doesn't work perhaps a fresh install of the NowTV App on your Samsung Smart TV.
Otherwise see if a Samsung Samsung TV owner can come along and offer you some assistance or try NowTV live chat.
Because i don't own a Samsung TV i don't know what the 7830 figure equates too, where NowTV are quoting somewhere around 12 Mbps to use their Boost Pass service.
i am guessing none of the new movies such has Captain Marvel is showing the HD 5.1 symbol next too it.
Also i haven't got a Boost Pass my end to check.
04-04-2020 18:44
Yes I think so, only pay one bill to NOW for everything.
Doesn't look like there is a resolve, which is a shame as I have been quite loyal to NOW TV
26-03-2022 18:44
My boost is working on entertainment but NEVER works on any live sports channels !! Will cancel if not sorted
26-03-2022 19:23
@Anonymous User
What do you mean by not working on Sports channels?
Do you have an LG TV or Xbox? Where 50fps isn’t supported.
26-03-2022 22:45
I have a 2021 build LG tv which I thought would support 50fps but I’ll have to check spec now.
27-03-2022 8:25
@Anonymous User
LG is not a device supported by NOW for 50fps.
https://help.nowtv.com/article/what-is-now-boost
23-11-2019 7:47
I think 7830 streaming quality is full HD as normally it shows 4830. This morning I signed out of the app on TV as suggested. When I signed back in the account menu had a settings option next to the Now TV Boost active pass. In these settings i could choose between stereo and surround sound.
Went to my watchlist on now there is plenty of Full HD and 5.1
So it seems signing out then back in solved the problem
Thanks for your help.
29-09-2020 18:09
Yes it does both orderd yesterday
29-09-2020 18:11
Why ain't on i ordered yesterday
29-09-2020 18:11
Yes it does show I've ordered it
22-11-2019 23:00 - edited 22-11-2019 23:07
I'm also getting about 7830 on Sky Cinema and will have HD next to the channel name to show it's playing in HD which wasn't showing prior to the power boost