Solved: Re: Now tv boost not working. - Page 2

Anonymous User · ‎22-11-2019

Just signed up to the Boost free trial but nothing is showing up as 1080p or 5.1 on tv or phone app.

schnapps · ‎22-11-2019

Hi @Anonymous User

When you go to My Account > Passes & Vouchers whilst logged in on here does it show you have started the 7 day Boost Trial and on the same page does it also show your cinema and entertainment passes are active ?

Also i am assuming your entertainment & movies passes are not part of a Vodafone deal ?

Apart from that, i can only suggest try signing out of the NowTV App on your television, then temporary unplugging the power to the TV for say a minute, then restart the television and log back into the App with your account details that you double checked on here.

If that doesn't work perhaps a fresh install of the NowTV App on your Samsung Smart TV.

Otherwise see if a Samsung Samsung TV owner can come along and offer you some assistance or try NowTV live chat.

Because i don't own a Samsung TV i don't know what the 7830 figure equates too, where NowTV are quoting somewhere around 12 Mbps to use their Boost Pass service.

i am guessing none of the new movies such has Captain Marvel is showing the HD 5.1 symbol next too it.

Also i haven't got a Boost Pass my end to check.

View solution in original post

Hypohead · ‎26-03-2022

My boost is working on entertainment but NEVER works on any live sports channels !! Will cancel if not sorted

gavs82008 · ‎26-03-2022

@Hypohead

What do you mean by not working on Sports channels?

Do you have an LG TV or Xbox? Where 50fps isn’t supported.

FYI that I do not work for NOW, just a NOW customer trying to help

Hypohead · ‎26-03-2022

I have a 2021 build LG tv which I thought would support 50fps but I’ll have to check spec now.

gavs82008 · ‎27-03-2022

@Hypohead

LG is not a device supported by NOW for 50fps.

https://help.nowtv.com/article/what-is-now-boost

FYI that I do not work for NOW, just a NOW customer trying to help

Anonymous User · ‎23-11-2019

I think 7830 streaming quality is full HD as normally it shows 4830. This morning I signed out of the app on TV as suggested. When I signed back in the account menu had a settings option next to the Now TV Boost active pass. In these settings i could choose between stereo and surround sound.

Went to my watchlist on now there is plenty of Full HD and 5.1

So it seems signing out then back in solved the problem

Thanks for your help.

Anonymous User · ‎29-09-2020

Yes it does both orderd yesterday

Anonymous User · ‎29-09-2020

Why ain't on i ordered yesterday

Anonymous User · ‎29-09-2020

Yes it does show I've ordered it

Matthew1234567 · ‎22-11-2019

I'm also getting about 7830 on Sky Cinema and will have HD next to the channel name to show it's playing in HD which wasn't showing prior to the power boost

Anonymous User · ‎24-11-2019

I have a black nowtv box with blue writing on it and Iv activated the boost pass but non of the movies are showing as hd. Is there a reason for this or am I missing something

RoyB · ‎24-11-2019

@Anonymous User

Try signing out of NowTV on the device and signing in again.

I, like others, had to do this in one case.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.

Anonymous User · ‎24-11-2019

Perfect. Thank you.

Anonymous User · ‎28-09-2020

Hey,

Just ordered my Now tv Boost passes like an hour ago, I don't know if it takes a day to register all my channels because I can't watch all my sports channels.

If it helps, I bought this with and offer for 3months ??

schnapps · ‎28-09-2020

Hi @Anonymous User

I am guessing the 3 month offer is not a Mobile Sports Pass where the Boost pass doesn't work.

https://help.nowtv.com/article/sky-sports-day-month-pass

With a Mobile Sports Pass you are only entitled to five Sky Sports Channels (see above link).

If you have a full blown Sports Pass (not Mobile).

Then on your main playback device such has a NowTV Box / Stick, Games Console, LG or Samsung Smart TV, sign out of the NowTV App and sign back in again to trigger the Boost Pass.

Anonymous User · ‎29-09-2020

My entrainment and sky cinema passes i ordered hasn't come on yet

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Now tv boost not working.