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Anonymous User
Not applicable

‎21-09-2022 20:09

Now tv app help

Having trouble with now tv stick, I can only seem to watch things on the itv hub, other apps and live tv will not work and say there is an error with my connection, or that ‘something with wrong’. Wifi works well on other devices such as phones and tablets, and works well on itv hub using now tv stick, which is so weird, not understanding why I’m having this issue? All apps are system are updated 

0
3 REPLIES 3
gavs82008
Legend 5
Legend 5

‎21-09-2022 20:26

@Anonymous User 

Have you unplugged the stick and your router for a few minutes?

Worst case set the stick back to factory settings.

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help
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Anonymous User
Not applicable

‎21-09-2022 20:57

In response to gavs82008's comment
I’ve tried all 3! So frustrating, thank you anyway
0
gavs82008
Legend 5
Legend 5

‎22-09-2022 8:39

In response to Anonymous User's comment

@Anonymous User 

If your still having issues, jump onto live chat and report it with staff. Make sure to click "chat online" within the green box and not "get help quicker" as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
0
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