What happens if you use a different Internet browser.
Also when typing the Web page link on your url address bar make sure it doesn't auto correct to a different NOW wepage.
It is also important if you are for example a UK customer that the Stick was purchased from a UK retailer and the website link has a gb in the middle.
Where if you are a Republic of Ireland customer the Stick needs to be purchased from ROI and the website link for the code should say ie on the television screen.
Try this direct link if it's a UK spec Stick and you are a UK customer.
There was a couple of Sticks in the past sold on Ebay that was intended for the Republic of Ireland Market and was sold in error to UK customers and they will not work with the activation code.
Check the box packing and the activation code message on your television screen if the Stick is for the correct region.
Also if using a VPN then disable it and if no luck with the smartphone try another device with an Internet browser on it.
I just remembered that from memory another forum member had a similar issue and rebooting the power on their Router worked for them when entering the new refreshed activation code on their television screen after a reboot on their Router.
Yes, I am.
I got it working by whitelisting the following URLs:
I then connected it to my phone's hotspot to get it started, then reconnected to the house Wifi and it seems to be working now.
Still no email from the live chat folks mind you 🙄
Oh, another URL to whitelist :
I took the stick to another TV and it stopped working, looked at my firewall logs and there was a demdex.net URL in there. I didn't note the full URL, so a wildcard should do it for anyone else with the same issue.
demdex is where Now collects usage and other stats.
Now has a ‘take no prisoners’ policy when you block any of the URLs they require; things stop working, and you are not told why 😢