Hi @Anne7
Which game ?
Apparently the Watford v Millwall game on Bonus Streams didn't appear for customers reading all the tweets on the NOW Twitter Help pages.
Here's an example tweet in the screenshot below.
If it was this particular game or another game that didn't work properly, then jump over to live chat by clicking on the green chat online button box from this link below and ask for a refund.
https://help.nowtv.com/article/how-to-submit-a-complaint
