18-03-2021 13:37
On my roku box now does not appear as a channel in the channel list. When I search for channels it comes up with the new look and looks like its downloaded but when I click go to channel it does nothing. U hear the selection noise from the roku but nothing. I've removed the channel and readded it and restarted the roku a number of times but it just does nothing.
Can anyone suggest anything?
18-03-2021 14:59
Thats exactly what I get!
18-03-2021 15:03 - edited 18-03-2021 15:06
Just wondering if there is something on your Router or ISP is preventing the NOW update ?
My update of the NOW App was straight forward on the Roku Stick Plus and i was up & running using the NOW new look home screen within 2 or 3 minutes.
The new NOW home screen on my Roku looks virtually identical to my Fire Stick and Youview box from first glance.
I am with NOW Fab Fibre using their Hub 2 Router.
18-03-2021 15:08
The strange thing is that you can search for and install the NowTV app but it refuses to open either manually or by using the voice command.
All the other apps install fine..
18-03-2021 15:10
It sounds to me there is something preventing the update on the Router.
Perhaps if everybody can post their ISP and Router model, to see if there is a common pattern emerging for people who are encountering a problem updating the NOW App.
18-03-2021 15:14
Are the Apps not hosted by Roku themselves?
18-03-2021 15:16
When you do the updates, the % bar goes to 100%, as if downloading OK. The Roku box then says download OK. You can re check software update and it says up-to-date. You can run the new app (not from the home page - icon not there) , and you get the new NOW flash screen with the green logo, but then it stops and goes back to the start.
I'm with Vodafone with their router
18-03-2021 15:19
Hmmm. I’m also with Vodafone. 🧐
18-03-2021 15:21
Ive just disabled the router firewall and download again - same result.
18-03-2021 15:28
I think you could be right about a problem with the download.This is the loop
Check for new software - downloads and then get OK
Select OK. Click on "Check Now" again for new software - says " software up to date". Click OK
Find the new NOW channel (not on home screen, but under "add channel". Box has a tick meaning already installed) Icon is the new green NOW icon
Select Go to Channel - get new green NOW flash screen for 2-3 seconds, then reverts to previous add channel screen.
Now check system for software update - find NEW update, downloading - software up to date, etc, etc, etc
18-03-2021 15:22
Just been over to NOW Twitter and apparently they are aware of it and it's currently under investigation.
I would still report it to NOW live chat.
When reporting it to live chat, tell them your ISP to see if there is a common denominator apart from Roku and the NOW App.