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schnapps
Legend 5
Legend 5

Re: Now devices offline

Hi @Ladynat999 

 

So when you go into the Stick Settings under Network, Set up Connection, Wireless and on the list of networks on the television screen you only see your 2.4ghz network ?

 

If you can't find the Stick Settings, then from the NOW Home screen page, click the back button on the Stick remote to reveal a side tab on the left hand side of the screen with an option to click on Settings.

 

The television with the Stick is connected is it the nearest room to where your Router is located ?

 

If not maybe temporary plug in the Stick to the nearest television if you have more than one television in the home to see if there is two wifi networks available from your Router and try both of them.

 

From memory the Stick runs on WiFi channels 1 to around 13 on 2.4ghz and between somewhere around 36 to 48 (might be wrong with the channel number figures) on 5ghz.

 

So apart from changing the bands try different wifi channels around the numbers i have quoted above and start with the low channel numbers off your Router across both 2.4ghz and 5ghz.

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Samcarter
Advocate

Re: Now devices offline

Hi can you explain how to change wifi channels I'm stuck and have the same problem it's been since we changed internet supplier 

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