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Anonymous User
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Now Tv stick not activating

Hi, I have a now tv account and normally watch it on my smart tv. I have now bought a stick so I can watch it up stairs, only problem is when I input the code and try and sign into my account it says oops something went wrong!!

Help please

13 REPLIES 13
Anonymous User
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Been trying this for hours now, sounds like it's a very common problem.  Sort yourselves out now tv! Think I'm just going to send it back!!

It's just useless

Anonymous User
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Is anyone else having this problem?

I've tried activating it on my phone on the desktop and on wifi then phone data. Tried resetting the stick, nothing works!!

Anonymous User
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No one any ideas then?

Think its ridiculous that theres no way of contacting them!

Anonymous User
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Hi. I bought my stick couple weeks ago. Been trying to activate it but keep getting same message. Have sent two complaints to now tv now

Didn't purchase stick from them but that shouldn't matter. 

Getting very very frustrated with it too

Anyone any ideas? 

Thanks 

Geluk
Expert 2

To help you, tell us the message, or post screenshot.

Anonymous User
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Hi, here's s screenshot hope it works

Anonymous User
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Cant insert image for some reason.

Message says oops something went wrong. Sorry, something went wrong at our end, please refresh this page to continue.

Thats what I get after I put code in and try to log into my account I already have

 

Anonymous User
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Anonymous User
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I asked now tv on Twitter about this, they replied quite quickly saying try firefox.  To which I said I'd already tried it.  Now a wall of silence 😳