My Now stick has been faulty for over a month - not reacting to remote control very frequently, and also losing connection to wifi and won't reconnect. (despite laptop and phone connecting no problem - in the same room, and also restarting the modem too) When Now stick does occasionally connect, then the remote stops reacting again. Have tried doing full factory reset on stick. Twice. Each time the remote works just long enough for the first click - to select language and then back to square one with frozen remote, took 15 mins perseverance just to enter wifi password to connect to wifi. Only to get error 014.30 no wifi again. Coincidentally a few months ago my Roku box did EXACTLY the same thing until it became totally unusable. So I started using the Now TV stick. Noticed that Now TV says 'Roku powered' so it's obviously an issue with Now/Roku/Sky as the same issue has happened with both devices.
On the Now stick I also checked for updates (again took forever, whilst waiting for the remote to respond.) Changed batteries in remote. So in the end the remote doesn't react and can't connect. Same as what happened to the Roku box. Noticed the forum replies all simply refer to the help pages. No way to contact Now TV. How can a company take all this money (paying for 3 monthly passes - including Sky sports, which Sky should have not charged for) and refuse to speak to paying customers? I don't have any other way of getting box sets and films to watch, but not getting the service.
