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Peeps
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Now TV stick connection issue after power cut

We had a brief power cut last night and after this our Now TV sticks - we have 2 - can no longer see the WiFi network to which we were previously connected. Our router produces a signal at 2.4 Ghz and 5 GHz and the latter is by far the strongest signal. But now both sticks can only see the 2.4 GHz network which is not strong enough for streaming.

 

I have rebooted the router, TVs and sticks but still can't see the network. My laptop and phone can see and connect. I attempted to connect using the SSID but that didn't work.

 

I guess I have to factory reset but any idea why this has happened or other things to try first?

 

Many thanks in advance

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gavs82008
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Legend 5

Re: Now TV stick connection issue after power cut

@Peeps 

Had a dig round the forum for another thread that might help. See this thread, hopefully it is of some help!

https://community.nowtv.com/t5/Setup-Performance/Smart-stick-can-t-find-5G-Wifi/td-p/530581

 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.

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gavs82008
Legend 5
Legend 5

Re: Now TV stick connection issue after power cut

@Peeps 

As you have performed the typical troubleshooting that NOW supply 

https://help.nowtv.com/article/troubleshooting-now-box-stick

 

Hate to say that a factory reset might have to happen to "refresh" the stick to get it working again. 

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

 

Good luck and hope you get it resolved!


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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Peeps
Mentor

Re: Now TV stick connection issue after power cut

Thanks. I've tried factory reset and restarting TV and router again but it has had no effect - the stick can't see the 5 GHz network but if I stand next to the TV with my iPad I'm getting 400 Mbps.

 

Anyone got any suggestions? 

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gavs82008
Legend 5
Legend 5

Re: Now TV stick connection issue after power cut

@Peeps 

Had a dig round the forum for another thread that might help. See this thread, hopefully it is of some help!

https://community.nowtv.com/t5/Setup-Performance/Smart-stick-can-t-find-5G-Wifi/td-p/530581

 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.

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Peeps
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Re: Now TV stick connection issue after power cut

@gavs82008

 

Thanks. I turned that up earlier this afternoon and as a result spoke to our BB provider - the interface for our router is far too technical. Anyhow, long story short, they couldn't explain why the power cut would have upset things but we're able to manuly set the channel for the Now TV sticks to channel 36 and hey presto, now the sticks can see the 5GHz network.

 

Thanks for your help with this.