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Sandi
Advocate

Now TV entertainment I don’t get the option to cancel my account

I am trying to cancel my account but I don’t get the cancellation option I don’t watch NOW TV 

4 Replies
gavs82008
Legend 5
Legend 5

@Sandi 

How did you sign up to NOW and pay for the membership?

Through the website, through the app, via Google play, iTunes?

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

Or BT TV, even?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
RoyB
Legend

                    

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
schnapps
Legend 5
Legend 5

Hi @Sandi 

Or directly through Amazon, TalkTalk, or perhaps a Vodafone Promo offer.

It's so difficult for me to keep up with all the NOW third party billing partners.

Also make sure you haven't created multiple NOW accounts where this happens a lot.