I had a new stick sent in post however it fails to turn on.
Irs connected via HDMI using the power adaptor but the controller fails to turn it on.
I have tried different TVs, different plug sockets and different batteries to no avail.
Please can I be sent a replacement as this one appears dead.
Solved! Go to Solution.
Hi @Anonymous User
Have you tried re factory setting the stick by holding in the small reset button on the stick for 6 seconds whilst powered on from the mains adpator plug ?
If that doesn't work perhaps try re paring the remote controller by following these instructions linked below.
Did you buy the stick from the nowtv website shop or from a retailer ?