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Matt1975
Advocate

No way to control my now tv stick

My stick and remote are not paired and I have recently moved so have a new wifi network. I can't control the stick with the phone or remote. Is there anything I can do?

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gavs82008
Legend 5
Legend 5

Re: No way to control my now tv stick

@Matt1975 

Your best option is to perform a factory reset to the device.

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

This should then allow you to successfully repair the remote.


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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