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No way to control my now tv stick

My stick and remote are not paired and I have recently moved so have a new wifi network. I can't control the stick with the phone or remote. Is there anything I can do?

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Legend 5
Legend 5

Re: No way to control my now tv stick


Your best option is to perform a factory reset to the device.

This should then allow you to successfully repair the remote.

FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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