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Dale-MGTF
Scholar

‎22-07-2021 17:47

No watchlist

I don't have "watchlist" available on my home screen any more, also I'm unable to add programs to my list, what's going on?

0
5 REPLIES 5
schnapps
Legend 5
Legend 5

‎22-07-2021 18:01

Hi @Dale-MGTF

 

I have seen this happen before, where the first thing I would try is temporary unplug the power to your NOW Stick and Router.

 

I have seen reports it might take a day or two for the Watchlist to reappear automatically on people's account.

 

Can you see your Watchlist when logged into the NOW website under My TV? 

0
Dale-MGTF
Scholar

‎22-07-2021 18:04

In response to schnapps

Yes my watchlist is available on my tablet 

0
schnapps
Legend 5
Legend 5

‎22-07-2021 18:08

In response to Dale-MGTF

Hi @Dale-MGTF

 

Try the power down on the Stick and Router first.

 

If that doesn't help, try some of the trouble shooting steps in this linked guide. 

 

https://help.nowtv.com/article/troubleshooting-now-box-stick 

 

 

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Dale-MGTF
Scholar

‎22-07-2021 18:11

In response to schnapps

Cheers I'll try a bit later.

0
Dale-MGTF
Scholar

‎22-07-2021 18:28

In response to Dale-MGTF

All working now thanks 👍