No connection

[Anonymous User]

Have been watching this morning but now it says I am not connected to internet, but I go through process and restart device and it still says not connected...anyone else got same problem???

[caseyb1993 · Accepted solution]

@Anonymous User Hi ☺

Have you tried a quick router reset as well?

Or going into settings --- network and tried re connecting that way?

[Anonymous User]

Yes I have tried that 🥺

[caseyb1993]

@Anonymous User Have you tried doing a factory reset? This will fully reset you device meaning you will have to set it up again. This is known to fix a lot of issues.

https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick

You can also try just leaving your router off 15-30 mins as I did that before and that worked.