Can anyone help me, got a new tv stick and every time I try to put the code in so my account hooks up and it says ‘something when wrong’
I’ve tried updating the stick and restoring to factory settings. No luck. Internet and HDMI all ok
single mum with two kids here and could really do with a bit of help and sanity 🙏🙏🙏 thanks for any help
This problem is happening more than usual from what i can tell on the Community Forum, where i reckon NowTV have some sort of Technical problem effecting certain customers accounts.
I can only suggest try the MS Edge internet browser which works for me and if you are a UK customer make sure you go to the NowTV webpage shown on your television screen which has gb in the web address.
Or if you are a Republic of Ireland customer the address on the television screen should have ie in it instead of gb.
Also make sure when you type in the web address shown from the television screen it doesn't auto correct to a different nowtv web address when typing in your internet browser url address bar (not search engine).
You could also try your internet browser in a Private Window or Incognito Mode.
NowTV was encountering some technical problems for certain customers accounts when it comes to cancelling passes, applying vouchers or asking for a password reset (don't know if activating a new stick is also an issue for certain customers accounts).
Should you be using a VPN on your Router or the device when trying to access the NowTV webpage address, then disable it.
If you have a smartphone with a mobile data plan, then perhaps try the phone with the mobile internet data using the Fire Fox internet browser when attempting to type in the code on the web address on your television screen.
I am going to also send a NowTV Staff Member a PM to see if they are aware of any current issues when customers try and activate a new bought stick on their account to see if we get any response from NowTV on their Community Forum.
I am having this same problem and have tried doing it on Internet Explorer, Chrome and Firefox nothing seems to work, i just get the same message saying something went wrong and to refresh the page.
Any other ideas on how to get it to work?
I’m sorry I’m not sure what you mean, the stick I’m trying to install is brand new and never used. Can’t even install one stick let alone another one. @Simon-J Can you help as no one has resolved this and I still have no tv two weeks later