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Smithysteve
Mentor

Netflix on nowtv stick not working properly

Hi, please can someone help me?! 

Netflix on my nowtv stick doesn’t load correctly, it plays ok for 30 seconds or so but then the sound starts to stutter and loses sync with the mouths on the film/series…

 

all the other apps and sky sports play perfectly, it’s only Netflix this happens with. I have Netflix on the tv and that works perfectly so it’s not the connection?! 

 

ive tried checking the system updates and it’s up to date, I’ve tried checking the network connection and that shows as signal strength is excellent, which proves with all the other apps and sky sports?!

 

please help it’s very frustrating 

 

steve

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schnapps
Legend 5
Legend 5

Re: Netflix on nowtv stick not working properly

Hi @Smithysteve 

 

Have you tried going into the Stick Audio Settings and try the Stereo option.

 

If that doesn't work, when watching Netflix, press the star button on the remote and play around with the pop up volume features.

View solution in original post

4 Replies
gavs82008
Legend 5
Legend 5

Re: Netflix on nowtv stick not working properly

@Smithysteve 

Have you tried to delete and reinstall the app on the stick?

 

https://community.nowtv.com/t5/Other-Apps/Problems-with-Netflix-app/td-p/516916


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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Smithysteve
Mentor

Re: Netflix on nowtv stick not working properly

Yep done that multiple times

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schnapps
Legend 5
Legend 5

Re: Netflix on nowtv stick not working properly

Hi @Smithysteve 

 

Have you tried going into the Stick Audio Settings and try the Stereo option.

 

If that doesn't work, when watching Netflix, press the star button on the remote and play around with the pop up volume features.

View solution in original post

Smithysteve
Mentor

Re: Netflix on nowtv stick not working properly

You ARE a legend, the stereo option seems to have done the trick, thank you so much 👏🏻👏🏻👏🏻