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ILoveMyDogs
Scholar

Netflix app not connecting

I bought a new stick to replace my old black Now box and connected today. All went well and I signed back in to catch up channels, Prime and Netflix.

 

I've just tried to connect to Netflix and after the Netflix logo appearing it takes me straight back to the Now home screen.  The software is fully up to date.  I can connect to Netflix via my Now stick on another TV.

 

Help please!

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4 Replies
gavs82008
Legend 5
Legend 5

Re: Netflix app not connecting

@ILoveMyDogs 

If I were you I would return the NOW stick and get an Amazon fire stick instead.

 

You'll find that the NOW stick is very unreliable.

 

Well I find it to be unreliable. Haven’t used it since NOW became available on Amazon fire sticks.


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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redchiz1
Scholar 3

Re: Netflix app not connecting

Or ROKU, or Chromecast or a myriad other devices ....

redchiz1
Scholar 3

Re: Netflix app not connecting

I thought NOW had stopped selling their own devices by the way?

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gavs82008
Legend 5
Legend 5

Re: Netflix app not connecting

@redchiz1 

They have indeed as it is not available to but on

the the website. That being said however third party resellers will still have some in stock.


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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