cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

NOW tv scam

Signed up for the free package didn't like it cancelled my subscription but still getting charged. Only notice I was still getting charged when I got an email stating that I was getting charged for multiple devices. The contact us section is useless as provides no explanation or means of making sure I don't get charged. There is absolutely no means of getting this resolved on the web portal as there isn't a contact number to talk to any one and the chat bot appears to have very limited functions and is pointless.

 

Would be great to talk yo someone ro get this resolved

13 REPLIES 13
gavs82008
Legend 5
Legend 5

@Anonymous User 

What trial did you take?

If it was this one from the link then your automatically signed up to cinema, entertainment and boost. All memberships would need to be cancelled individually to stop any payments.

https://www.nowtv.com/offers

To speak with staff you need to go to live chat by clicking “chat online” within the green box. Don’t click “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

thanks...

 

Just tried and getting no advisors avaliable message guessing they are closed because of the bank holiday will try tomorrow.

 

I accessed it on a roku stick. And have checked my account on now tv numerous times and it doesn't show any packages as being active. So assumed all had been cancelled.

 

Hopefully this will be resolved when I can reach the team.

gavs82008
Legend 5
Legend 5

@Anonymous User 

Use this link to see if you have another account with the same payment details as your saying you don’t have any active memberships.

https://help.nowtv.com/article/find-an-account

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Still no joy....no accounts found but I am still being charged

redchiz1
Champion 2

If you are still struggling to resolve this with NOW the best you can do in the meantime is contact your card issuer to stop any further payments goings forwards. 

Anonymous User
Not applicable

Just sharing that i got a suspicious call today on my landline.  On pressing 1471 after hanging up, the number showed up as : 0175 481 9927

 

In case you get a similar 'Easter treat', don't give your name, number or any info.  Don't press 1 or any other instructed key (but you could pretend to press another one and say something about tracing the call...).

 

The number has been reported to NowTV on Twitter and  @phishing.gov.uk.

 

I hope you all manage to enjoy some relaxation this Easter. 🍫🍒

Anonymous User
Not applicable

S'cuse me, there appears to have been a 'No L 'sort of thing on my former post- but it's Easter not Noёl. 😊  Sorry i made a typo.

 

Hopefully, the rest of 'Teephone scam' is correct and relates to a telephone call of relevance.

 

The number 🚩 0175 481 9927 has been reported, don't give them any info.  Don't press 1, or any other key they tell you to press.

 

Happy Easter

🍫🍒

 

Happy Easter 

RoyB
Legend

@Anonymous User 

 

https://who-called.co.uk/Number/0175

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

Me too, they've been charging me for three separate memberships since I signed up for a free one and cncelled. Had no idea. been a year.