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MCM101
Advocate

Re: NOW TV Stick error message when trying to activate

Yes - I have had exactly the same problem with a brand new stick I received today. 
spent hours on the online help chat but got no where.  They claim it is a known issue but no idea when it will get resolved. Not great to be honest. 
if you bought a car and the wheels didn’t go round and the manufacturer said it was a known fault but they didn’t know when it would get fixed, you wouldn’t be that impressed.

 

 

 

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Nigel
Scholar

Re: NOW TV Stick error message when trying to activate

I have this problem too as do lots and lost of people on other posts what is being done? Could you not set up a list of subscribers with the problem. It seems to be very widespread. I have Now TV broadband and a TV package. I can only watch the package on my computer I bought your box for my TV but its unusable. Waste of money I think I will cancel the lot and use free-sat if its not sorted pronto.

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Nigel
Scholar

Re: NOW TV Stick error message when trying to activate

This is to help YOU when you cannot activate a new Now TV BOX (eg 4k voice activated) or Stick against a current Now TV account. Basically when the Box or Stick asks you to enter the 6 digit code shown on the the screen eg 4jc567 at this Address www.NowTV.com/TV. Then every time you do whether from a phone, tablet or PC you get get WHOOPS SOMETHING WENT WRONG and your stuck with a box or stick to use as a paper weight.

I strongly suggest you don't waste anytime like I did, 6 days talking to online help and waiting for technical to contact me with every excuse under the sun, try logging in from a different PC, phone, tablet resetting the box 25 times etc etc. Then telling me to return a perfectly working box to the supplier. The problem appears to be at their end; poor software affecting a very large number of accounts. In order to get your box to activate for the first time you will have to set it up with a totally new account new payment details etc. Then once the box is working change to your original account and cancel the new one. It sounds long winded; but its the only way to avoid weeks of disappointing support. I had to loose the free passes that came with the new TV Box they did not activate but it is now working with my original account. I hope this helps someone not to waste all the time I did, in hoping that, someone ,anyone at Now TV could solve the issue for me. They could and did not.

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Nigel
Scholar

Re: NOW TV Stick error message when trying to activate

Sorry I had same issue this is my advice.

This is to help YOU when you cannot activate a new Now TV BOX (eg 4k voice activated) or Stick against a current Now TV account. Basically when the Box or Stick asks you to enter the 6 digit code shown on the the screen eg 4jc567 at this Address www.NowTV.com.gb/TV. Then every time you do whether from a phone, tablet or PC you get get WHOOPS SOMETHING WENT WRONG and your stuck with a box or stick to use as a paper weight.

I strongly suggest you don't waste anytime like I did, 6 days talking to online help and waiting for technical to contact me with every excuse under the sun, try logging in from a different PC, phone, tablet resetting the box 25 times etc etc. Then telling me to return a perfectly working box to the supplier. The problem appears to be at their end; poor software affecting a very large number of accounts. In order to get your box to activate for the first time you will have to set it up with a totally new account new payment details etc. Then once the box is working change to your original account and cancel the new one. It sounds long winded; but its the only way to avoid weeks of disappointing support. I had to loose the free passes that came with the new TV Box they did not activate but it is now working with my original account. I hope this helps someone not to waste all the time I did, in hoping that, someone ,anyone at Now TV could solve the issue for me. They could and did not.

 
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GerryG
Advocate

Re: NOW TV Stick error message when trying to activate

Simon, very disappointed. I have the same issue, unable to watch TV on my Panasonic TV. I paid for broadband, phone and TV plus the stick. Obviously not fit for purpose so don't expect to be charged till it's fixed. S/N on the stick is D439DH399307. Should have stuck with VM. 

Will raise the issue on FB and Instagram, am sure that will get somebody from Now TV to sort it out

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