Did you have the Stick powered on, and hold the button on the side in for more than 15 seconds?
It needs this long to do a full reset, rather than just a power cycle.
You will know if you have achieved it, as you will have to set the stick up from scratch again.
If it still remembers you, that was only a soft reset.
OK - that’s a shame.
In case it throws any light on things, can we go back to how the preceding Stick got damaged, exactly?