12-01-2022 21:24
Hi my now stick stopped working yesterday I’ve tried a hard reset but nothing is happening. Haven’t had it very long as had to replace a damaged one. Any suggestions on what I can do please?
12-01-2022 22:28
@Anonymous User
Did you have the Stick powered on, and hold the button on the side in for more than 15 seconds?
It needs this long to do a full reset, rather than just a power cycle.
You will know if you have achieved it, as you will have to set the stick up from scratch again.
If it still remembers you, that was only a soft reset.
13-01-2022 21:49
18-01-2022 19:12 - edited 18-01-2022 19:13
@Anonymous User
OK - that’s a shame.
In case it throws any light on things, can we go back to how the preceding Stick got damaged, exactly?