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Lissa
Advocate

NOW TV STICK ISSUES

Hi my now stick stopped working yesterday I’ve tried a hard reset but nothing is happening. Haven’t had it very long as had to replace a damaged one. Any suggestions on what I can do please? 

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3 Replies
RoyB
Legend 5
Legend 5

Re: NOW TV STICK ISSUES

@Lissa 

 

Did you have the Stick powered on, and hold the button on the side in for more than 15 seconds?

 

It needs this long to do a full reset, rather than just a power cycle.

 

You will know if you have achieved it, as you will have to set the stick up from scratch again.

 

If it still remembers you, that was only a soft reset.


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Lissa
Advocate

Re: NOW TV STICK ISSUES

Hi yes I done all that didn’t work
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RoyB
Legend 5
Legend 5

Re: NOW TV STICK ISSUES

@Lissa 

 

OK - that’s a shame.

 

In case it throws any light on things, can we go back to how the preceding Stick got damaged, exactly?


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