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Lissa
Advocate

NOW TV STICK ISSUES

Hi my now stick stopped working yesterday I’ve tried a hard reset but nothing is happening. Haven’t had it very long as had to replace a damaged one. Any suggestions on what I can do please? 

3 Replies
RoyB
Legend

@Lissa 

 

Did you have the Stick powered on, and hold the button on the side in for more than 15 seconds?

 

It needs this long to do a full reset, rather than just a power cycle.

 

You will know if you have achieved it, as you will have to set the stick up from scratch again.

 

If it still remembers you, that was only a soft reset.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Lissa
Advocate

Hi yes I done all that didn’t work
RoyB
Legend

@Lissa 

 

OK - that’s a shame.

 

In case it throws any light on things, can we go back to how the preceding Stick got damaged, exactly?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.