NOW TV Boost, no 5.1

[Oldskool]

Thank you 

Tried the Samsung app and it does work fine with 5.1 as you say. Pleased to have a fix. 

I hope they update the sticks as I much prefer using them. Stream quality is 7831 so looks like all working as expected. 

[Dunnie01]

So i have the now tv apprunning on ps4, and ps4 audio set to bitstream (dolby). I only get  stereo.  DENON reciever aet to auto so can pick up atmos and everything below.

Ive tried linear pcm as audio output option on ps4 with no change. Im playing avenue 5 which has 5.1 track.

Anyone having any luck with ps4 using app and home cinema? App itself doesnt seem to have any audio settings.

[Dunnie01]

Ignore# ive found the app settings!

[schnapps]

Hi @Dunnie01 

I don't own a PS4, but have you gone into the NowTV App on the PlayStation and under My Account section played with the HD Boost settings button ?

Obviously when testing make sure the nowTV movie or entertainment episode has the 5.1 symbol showing next to the description.

More information here.

https://help.nowtv.com/article/how-to-adjust-audio-settings 

[Dunnie01]

Yes thanks..found the stereo/surround setting and can now playback 5.1

Sound quite muted as if dynamic compression is set somewhere, or the audio bitstream is heavily compressed.. 

[MartinAsh1978]

Not sure why but my PS4 app is no longer broadcasting 5.1, was working fine but I'm trying it tonight and everything is in stereo.

Netflix working from the PS4 in 5.1 as expected. 

[P2i]

The solution for me (after much searching, hair pulling and cancelling my Boost pass in frustration) was:

•Make sure you have the surround sound set in the OS

e.g. Audio Mode = (Auto (Dolby D+, DTS))

•Play a video in your NowTV app.
•Press the * key on your remote.

•Change the “Volume Mode” to off.

•Restart the NowTV / Roku device.

It looks like the volume levelling in the app prevents the Surround Sound feature from working in the NowTV app. My Pioneer VSX-933 amp is now seeing input from “Dolby Audio - DD+ 5.1 ch 48kHz”. I hope it works for you.

[Dunnie01]

Thanks.. seems to have resolved itself without further tinkering.. perhaps it was the restarts?

[MartinAsh1978]

Unfortunately for me, PS4 is still no longer working. Seems to be since an update in January to the app. Probably something to do with my odd set up but this set up was working perfectly over Xmas 😞

[DW72]

I have tried all audio setting combinations and still cannot get 5.1 from my Nowtv stick connected to my Samsung tv and then onto my Yamaha receiver. Have selected a programme in HD with 5.1, set audio settings to DD etc and it still shows as stereo on receiver !! Setting stick as DD+ just means no audio at all. This is very frustrating, the boost is for HD and 5.1 so only getting half of what I am paying for. My Amazon firestick works fine, HD and 5.1, connected in the same way so why doesn't the Nowtv stick work ? Need to know if it is a Samsung settings issue or a Nowtv stick settings issue. Any suggestions greatfully received.