14-11-2021 9:56
I have a NOW stick to watch F1. I used to be able to pause it for up to 30 minutes, now it only pauses for 2 minutes.
How do I get it back to 30?
Solved! Go to Solution.
14-11-2021 11:10 - edited 14-11-2021 11:16
Hi @john3650
Back in the end of September early October NOW did some scheduled maintenance work with the live pause function where it only allowed you 2 minutes.
This was sorted weeks ago and both my NOW box and Roku Stick plus now plays up to 30 minutes when using live pause again.
Maybe try the trouble shooting steps in this guide and start with step 6 (update the software even if it says you are on the latest version number).
Then if that doesn't work try step 1, then followed by step 2 (full factory reset has a last resort and setup your Stick again using your existing NOW account login details).
https://help.nowtv.com/article/troubleshooting-now-box-stick
14-11-2021 11:10 - edited 14-11-2021 11:16
Hi @john3650
Back in the end of September early October NOW did some scheduled maintenance work with the live pause function where it only allowed you 2 minutes.
This was sorted weeks ago and both my NOW box and Roku Stick plus now plays up to 30 minutes when using live pause again.
Maybe try the trouble shooting steps in this guide and start with step 6 (update the software even if it says you are on the latest version number).
Then if that doesn't work try step 1, then followed by step 2 (full factory reset has a last resort and setup your Stick again using your existing NOW account login details).
https://help.nowtv.com/article/troubleshooting-now-box-stick