Internet connection lost, internet connect back - Now TV Stick

[Anonymous User]

I've been using a now tv stick without any issues for about 6 months, we have plusnet broadband. 

Over the last 3 days when we try to watch Now TV, we can for a few seconds, then the connection gets lost. A red bar appears on the screen, then a few seconds later a green bar appears but the streaming has stopped. 

Any suggestions.

So far have factory resetted the stick, resetted the router, changed the bitrate, changed the ping whatever it was and plugged the power into a plug rather than the tv USB.

No other problems with the broadband, iplayer, netflix and considerable home working all going on without any issues whatsoever

[ukbobboy]

@Anonymous User 

Hi Wool DMC

Not a stick expert, don't have one, but it sounds like the Now TV app on the stick has gone funny, have you tried to delete the app and then re-install it with a new, possibly latest, copy? 

Can't hurt and maybe ever cure the problem.

UK Bob

[Anonymous User]

I have been having the same problem for about a month now. Its virtually impossible to watch anything for longer than 2 minutes before connection lost message appears despite my WiFi working perfectly.

Did you find a solution? I have not and

the live help bot is not helpful at all! Getting very annoyed and may just cancel everything as I can't seem to watch anything 

[Anonymous User]

I’ve been having exactly the same problem for a couple of months now. It’s become almost impossible to watch anything because the internet drops out all the time. Nothing else is affected so I know it’s the NOW TV box. I’ve spoken to NOW and they’ve suggested a few things like a factory reset and nothing works. It’s so frustrating. I’ve seen a few replies that it affects Virgin Media routers but I’m with Vodafone. And I’ve had the box for five years and it’s been fine until recently. Any help would be most appreciated as, at the moment, I just feel like throwing the box of the window, it’s so useless. Cheers. 

[Anonymous User]

This has been happening to my viewing this evening. Had to turn now TV off as it's been too difficult to watch. I have a virgin router. Very frustrating, Ive had the stick for 3 years and don't use it all the time but have just got sky cinema to catch up on latest films. Impossible to watch.

[gavs82008]

@Anonymous User @Anonymous User 

What is the power source to your Now TV stick? Is it via the TV USB or in a plug socket?

[Anonymous User]

My stick is in the hdmi port and powered using the plug. 

I've given up with it and mainly use apple tv instead as that is more reliable. I don't understand how nowtv won't acknowledge this issue, nothing else in my house is losing Internet connection - it is only the now tv stick which shows that that is where the problem is.

Rebooting, factory resets etc... Make zero difference as I still get this problem

[gavs82008]

@Anonymous User 

Perhaps another odd set up, worthwhile using a USB connection in the TV for the power if possible?

[Anonymous User]

What do you mean? I only have one way to power the stick which is with the adapter provided, plugged into a socket and the stick which is then put in a hdmi port.

Ive used this stick for 1-2 years without problems, it only started a few months ago however, nothing has changed Internet provider/set up/placement etc.. 

[gavs82008]

@Anonymous User 

All TVs that have HDMI ports also have USB connections, this can be used to power an Amazon/ Roku or Now TV stick.

This is exactly the manner I use to power my Amazon Fire stick. That way its only on when my TV is turned on. 

[Ladynat999]

It's not possible with my Sony BRAVIA TV. USB socket is on the other side of the TV. 

[Ladynat999]

Mine is plug connection

[Ladynat999]

Same thing, my nowtv stick worked fine for ages, then about 6 months ago started losing connection.

Tried everything and ended up buying a new stick as I figured the old one had just broken.

New one does same thing within seconds.

Contacted Vodafone as I then thought it must be the Internet.

They changed me to a static ip.... Same thing happens. So frustrating.

What have you done now TV???

Something has changed. 

[schnapps]

Hi @Ladynat999 

Here's another similar thread where the forum member is also on Vodafone has their ISP.

https://community.nowtv.com/t5/NOW-Stick/Now-devices-offline/m-p/567453 

[Debs123]

I have the exact same problem it is sooooo frustrating and takes ages to get connection and program back. I too plug in through hdmi powered by plug point, was struggling to understand any other way of powering! 
Only bought mine October when it was fine, it has been happening for about 3 weeks now and everything else in the house is ok.