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steve_l
Scholar

ITV time delay

Hi, I have noticed that the ITV app is playing 7 minutes behind live tv, does anybody have the same issue or am I doing something wrong ?

cheers

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@steve_l 

Are you able to delete and reinstall the app?

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

28 REPLIES 28
Anonymous User
Not applicable

I have the exact same issue, have rebooted the box and deleted the apps without success, it’s infuriating when watching live sport

gavs82008
Legend 5
Legend 5

@Anonymous User 

Is the same issue across other devices such as your phone?

FYI that I do not work for NOW, just a NOW customer trying to help
steve_l
Scholar

Hi, 

It will make no difference rebooting it is a fault with the ITV app, Nowtv have know about the problem for ages and don’t seem to be doing anything about it 😡

I am using a Firestick and there is no issue with that, it just seems to be the Nowtv devices.

Regards

Steve

gavs82008
Legend 5
Legend 5

@steve_l 

If I were you, I’d ditch the NOW stick and just use the Amazon fire stick.

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

I've amazon fire stick no problem only seems to be on now tv box ....

Anonymous User
Not applicable

maybe a software issue as I've no problem with amazon fire stick just now tv box

steve_l
Scholar

Yes exactly, there must be 100’s of Nowtv boxes/sticks with the problem, I am surprised there have not been more complaints.

 

Anonymous User
Not applicable

same problem.  Glad I didn’t reset

It all 

steve_l
Scholar

Good news

I was watching ITV this morning, when the programme went off and then came back on again but had jumped forward, it appears that something has been done as the time lapse is now down to 2 minutes max, not perfect but better than 7 👍🏻
Steve

Mandz73
Advocate

Still 7 mins for me 🤷‍♀️