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steve_l
Scholar

ITV time delay

Hi, I have noticed that the ITV app is playing 7 minutes behind live tv, does anybody have the same issue or am I doing something wrong ?

cheers

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@steve_l 

Are you able to delete and reinstall the app?

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

28 REPLIES 28
steve_l
Scholar

Hi, yes I mean’t to post that it has gone back to 7 mins 🙈

sorry , it was nice while it lasted which to be fair wasn’t very long 🙄

Steve

gavs82008
Legend 5
Legend 5

@steve_l @Mandz73 

Hopefully something that can be properly fixed with the launch of ITVX whenever it will be.

 

Personally I’m really looking forward to it as the UI looks very similar to BritBox and more importantly it’ll have profiles 😎

 

It certainly looks like it’ll be a massive improvement over the dire ITV hub we have now!

FYI that I do not work for NOW, just a NOW customer trying to help
steve_l
Scholar

We can only hope 🤞🏻

Anonymous User
Not applicable

No everything else works fine only the now tv box has an extremely irritating delay

redchiz1
Champion 2

@Anonymous User Liverpool won btw in case you're still watching.  😉

gavs82008
Legend 5
Legend 5

@Anonymous User 

Report the fault direct with ITV.

https://itv-vs-hub.kustomer.help/en_gb/contact/hub-form-3-r1aKWUZS8

FYI that I do not work for NOW, just a NOW customer trying to help
steve_l
Scholar

Yes that seems a good idea, I will give it a go 👍🏻
As you say it is bloody annoying, 7 minutes delay is ridiculous !

 

steve_l
Scholar

Just realised it was the ITV hub I contacted in February and they are still looking into it 🙄

steve_l
Scholar

Good news, it seems the problem has been rectified and the current time is down to 80 secs now which is much better than 6 minutes.