ITV time delay

[steve_l]

Hi, I have noticed that the ITV app is playing 7 minutes behind live tv, does anybody have the same issue or am I doing something wrong ?

cheers

[gavs82008 · Accepted solution]

@steve_l 

Are you able to delete and reinstall the app?

[schnapps]

Hi @steve_l 

I would expect something like a minute or two latency streaming live content over the internet, but 7 minutes seems a big delay lag to me.

I don't use the the ITV Hub App on any of my NOW or Roku devices because of poor picture quality IMO using the ITV Hub App (only terrestrial App i use is IPlayer because of the PQ is pretty decent).

If you haven't got another device with the ITV Hub App to compare against with regards to the live time lag compared to over the air TV.

Unless others on the forum can test the live feed on their NOW playback device when it comes to the live time delay is around a similar time of 7 minutes you are encountering on the ITV Hub App.

Then, maybe try a reboot on your NOW device, plus the Router.

I would also be tempted to try removing the ITV hub App and add it again on your NOW Stick or NOW Box.

if there is no difference then get in touch with ITV Hub.

https://itv-vs-hub.kustomer.help/en_gb/contact/hub-form-3-r1aKWUZS8 

[steve_l]

Hi,

I deleted the app and reinstalled it but it is still  the same ?

I have a firestick on another device and that is fine, so I don’t know what else to try ?

Steve

[gavs82008]

@steve_l 

Use the link provided by @schnapps  to get in touch with ITV. Could very well be an issue with the app on the NOW stick.

Alternatively you could ditch the NOW stick and replace it with another Amazon fire stick since you know it’s fine there haha!

[steve_l]

Yes I will do that, if I get anywhere I will let you know

its odd because every other app is fine 

[Linzis75-69]

I have 3 now tv boxes with same issue I have uninstalled etc still 7 mins behind

[steve_l]

Hi, 

I was beginning to think it was me !

ITV have confirmed there is a problem and they are supposed to be working on it, so there is nothing we can do except wait 🙄

Regards

Steve

[Milly1]

Yes I have the same problem and don’t know what to do. Have you sorted it out now?

[steve_l]

Hi, no sadly 

I have been told it is a problem with  ITV and they are looking into it, that was a few weeks ago 🙁

[Matthew123]

I have the exact same issue, have rebooted the box and deleted the apps without success, it’s infuriating when watching live sport

[gavs82008]

@Matthew123 

Is the same issue across other devices such as your phone?

[steve_l]

Hi, 

It will make no difference rebooting it is a fault with the ITV app, Nowtv have know about the problem for ages and don’t seem to be doing anything about it 😡

I am using a Firestick and there is no issue with that, it just seems to be the Nowtv devices.

Regards

Steve

[gavs82008]

@steve_l 

If I were you, I’d ditch the NOW stick and just use the Amazon fire stick.

[Linzis75-69]

I've amazon fire stick no problem only seems to be on now tv box ....

[Linzis75-69]

maybe a software issue as I've no problem with amazon fire stick just now tv box

[steve_l]

Yes exactly, there must be 100’s of Nowtv boxes/sticks with the problem, I am surprised there have not been more complaints.

[Kaladancer1]

same problem.  Glad I didn’t reset

It all 

[steve_l]

Good news

I was watching ITV this morning, when the programme went off and then came back on again but had jumped forward, it appears that something has been done as the time lapse is now down to 2 minutes max, not perfect but better than 7 👍🏻
Steve

[Mandz73]

Still 7 mins for me 🤷‍♀️

[steve_l]

Hi, yes I mean’t to post that it has gone back to 7 mins 🙈

sorry , it was nice while it lasted which to be fair wasn’t very long 🙄

Steve