I purchased my now tv stick with one month of sports , because i had 12 month offer i couldnt get it till after promotion ended (i was told on live chat) , promotion ended and i was charged £32.99 , how do i get my original month of sports that came with cost of stick ?
Hi @Anonymous User
Did you setup and activate the Stick when you bought it ?
Have you checked on your online account under My Memberships, if there is any message towards the top of the screen saying "Vouchers Waiting for You" with a link that takes you to a separate screen under "saved vouchers" ?
Over the last year or so a few forum members have had problems getting the vouchers off their new Sticks and had to contact NOW to get a replacement voucher added to their account.
NOW usually quotes the voucher is valid for up to 12 months after purchase (usually in the past NOW gives customers a little leeway).
Only thing i can suggest, try live chat again where you may get a more understanding live chat Advisor who can help or drop a complaint using the web form on this link page below.