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SPA
Advocate
‎21-01-2023 14:07

House removed without warning

Why has House just disappeared? 

I am used to seeing '7 days left' etc on other programmes but there was no warning at all with regards to House.

Please explain why.

 

 

0
4 Replies
gavs82008
Legend 5
Legend 5
‎21-01-2023 14:13

@SPA 

It’s not due to expire until November. Still available on Sky via Peacock, so looks like a glitch for us.

Also report with staff directly via live chat by clicking “chat online” within the green box. Don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

@ContentTeam can you investigate for @SPA ?

FYI that I do not work for NOW, just a NOW customer trying to help
0
ContentTeam
NOW Team Member
NOW Team Member
‎23-01-2023 15:35

In response to gavs82008

Hi @SPA @gavs82008 

thanks for bringing this up, we will give you an update on this asap

Thank you

* Please note that I am only able to look into content related queries, any account, offer, etc related. Please Contact our customer team or live chat for help.
Thank you

 

 

SPA
Advocate
‎23-01-2023 22:25

In response to ContentTeam

Hi - very happy with the support so far and looking forward to hearing your response

Thank you to gavs82008 for his help/advice.

0
ContentTeam
NOW Team Member
NOW Team Member
‎25-01-2023 12:02

In response to SPA

Hi @gavs82008 @SPA 

unfortunately House was taken off the platform because of the new agreement with Peacock.

Sorry for the inconvenience

 

* Please note that I am only able to look into content related queries, any account, offer, etc related. Please Contact our customer team or live chat for help.
Thank you