28-09-2020 16:18
Hi,
I bought the Now TV Stick today as well as a daily sports pass and boost (for the HD)
On a trial run today when I put Sky Sports on the picture was fine other than a grey translucent box covering the top left hand side of the screen. It spreads out about half way across and down and is very noticable.
If I select the menu (whilst till in screen) it disappears. I can then see the normal screen and the NOW TV menu/guide down the bottom. Once you close this to get normal full screen again within a couple of seconds it appears and remains.
I am using HDMI connection, running at 1080p on PanasonicTV.
Any ideas???
Many thanks in advance
Mark
28-09-2020 17:40
Could be something to do with it. Looks like the issue has arisen only this evening
28-09-2020 18:01
Is there a fix for this? I’m having the same problem on sky sports
28-09-2020 18:08
Having exactly the same issue, it’s very annoying. That and the sound dips too.
28-09-2020 18:12
The translucent grey box screen is not happening when either using Chromecast or my Youview box when watching sports.
So it might be only related to the NowTV branded devices.
Going to try a forced software update on my NowTV box though i doubt this will make any difference.
28-09-2020 18:17
Lots of people reporting this issue on Twitter now
28-09-2020 18:18
Having the same issue. Signed up today. Not impressed. Looking for quick fix.
28-09-2020 18:45
Dont think there's a quick fix. Just frustration!!!!
28-09-2020 17:16
Same for me, I’ve just tweeted it to @NOWTV and @NOWTVhelp too. Mix and Racing unaffected, all other Sky Sports channels are affected by it. Very annoying.
28-09-2020 17:34
I have had the same issue tonight. Seems like the pixels have gotten stuck. I have also messaged them on twitter too.
28-09-2020 20:25
Just signed up to Sky Sports and I too have the grey box problem.Not impressed as I bought it to watch the game tonight.Hopefully it will be fixed pronto