04-08-2018 20:58
Had my stick a week. Watched 1 movie . Now it's frozen on main home page. Can't select any option. .then times out to moving now tv screen
Solved! Go to Solution.
04-08-2018 21:05
Hi @Anonymous User
Try rebooting both your stick and router, if that fails perhaps try a full factory reset on the stick.
See link below on how to reset (soft reboot) and full factory reset the nowtv stick.
https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick
04-08-2018 21:05
Hi @Anonymous User
Try rebooting both your stick and router, if that fails perhaps try a full factory reset on the stick.
See link below on how to reset (soft reboot) and full factory reset the nowtv stick.
https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick
07-06-2020 12:20
I’m having same problem, when I get to pair remote and hold button in nothing happens, No green light flashing or nothing, just a useless frozen screen showing 3 remotes on it!! What can I do??
21-06-2020 19:50
exact same thing now stuck on pair remote and nothing is happening
21-06-2020 21:26
Have u fixed it yet?
03-12-2020 21:04
I put new batteries in after 45 minutes of frustration. Hey presto! It worked!
09-12-2020 15:46
Ditto! - thanks for the suggestion re batteries. after going all round the houses, and changing batteries several times, I changed them again and BINGO! - UP AND RUNNING AGAIN. Someone suggested that they should be brand new batteries - maybe mine were, I don't know.
26-12-2018 22:20 - edited 26-12-2018 22:22
Exact same problem in my house too!
06-06-2020 19:03
Now tv frozen on home screen
31-01-2021 19:43
Frozen screen. I tried everything! Then opened voice command and instructed a “open YouTube”. It works. Don’t choose tv station choose an app to open via voice command